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一、项目背景

       yshangyeyinxingyu2010nianzhengshiguapaikaiye，zhuceziben30yiyuan，zibenjinge130yiyuan，jiezhi2012niandi，quanxingzongzichanyichao1000yiyuan。zuoweidiquxingshangyeyinxing，zaiquyuneiyongyouduogeguanlizongbu、fenxing、zhixing、yingyewangdian、hezuojinrongjigou，zaizhubugonggushengneiyewuwai，tongshikaolvshezhishengwaifenzhijigou。

       suizheyshangxingyewuyuelaiyueguangfandikaizhan，itzichanjiwangluoshangyunxingdeyingyongxitongbuduanzengduo，gexiangyewuxitongduixinxijishudeyilaixingyuelaiyuegao。yucitongshi，internetdeziyouxinghexiantiandebuanquanxingdailaidezhongzhongyinhuan、heikeruqin、neiburenyuandecaozuoshiwudengwentiyexiangbanerlai。ruciyilai，guibiqianzaidejisuanjiyewufengxian，baozhangshangxinggeyewuxinxixitonggaoxiaode、anquandeyunxingzechengweileshangxingxinxibumenrichanggongzuodezhongzhongzhizhong。

       tongshichuantongdeguzhang“laidianxiangyingshi”deithuweimoshiyinweihuchengbengao、xiangyingmoshibeidong，juxianxingyixianluwuyu。erdanxiangdewangluoguanliruanjianwangwangyinweizhinengzuodao“toutongzhitou、jiaotongzhijiao”erdaozhiguanlishangdefenge。xianyoudeyunweiguanlitixiyijingbunengmanzuyshangxingriyifazhan、rijianfuzadexinxipingtai，xinxipingtaideyunweiguanliyijingchengweiqiyekechixufazhandepingjing。

IT管理现状：

• 缺乏对IT 资产的清晰了解

          quefaduizhenggeqiyedeitshebeizichandeqingxilejie，gegezuzhidebudaoshixiantamenzhuiqiudeyouyiyunyingsuoxudezichantoumingdu，shidezuoxitongguihuaxuyaohuafeidaliangdejingli，jibianhuafeidabufenjingli，youyuyshangxingdekuaisufazhan，yiranzaochengitzichandekuaisubianhua，duilishishujuyijiweilaishujujishixingdeyaoqiuyuelaiyuegao。

• 缺乏对各种业务系统产生的事件结果的统一管理。

• 无明确统一流程管理

          shengchanshujujieyonghebiangeng、shigudengwumingquetongyiliuchenghuaguanli，doushizhidingrenliuzhuan，yewuliuchengman，wufakuaisudingweishijianxiugaiqingkuangjichengdu，shenzhizaochengzhongfuyewu。

• 无知识管理

• gonglingzhangdeyuangongtuixiuwufajiangtamendeguanjianjiqiaohezhishichuanshoujiqitayuangonghuozidongluruxitong

• 企业在降低成本的同时需要提高资产的产能和可靠性

• 需要满足当前的环保，安全性和法规报告要求，降低运营风险

二、功能实现

解决方案运营服务体系架构：

       jiyuyshangxingyewubeijingyuitxianzhuang，jiudaopeihekehuqueliyiitzichanguanlirushoujianlizhengtiyunweiguanlitixi，zaizhengtikuangjiajichushangduiitzichanguanliyuitfuwuguanlihexinliuchengjinxingxiangxideshulihesheji，jiehejinrongxingyeguanlizhiduyurenyuangangweisheding，tongguozixunyuruanjianshishidepeihe，bangzhukehuwanchengitzichanyuyunweipingtaideshunlishangxianyunxing，gongnengbaokuo：

三、客户收益

• 降低开支

  • 提高IT资产清晰度，方便快捷定位IT资产位置及信息
  • 通过IT资产清晰度，进而提高IT资产信息、资产的使用、降低开销
  • 通过标准化库存的IT资产，管理和控制IT资产的开销与服务

• 提高IT生产率和服务水平

  • 通过统一的事件管理和自动化流程提高管理IT资产的能力，支持业务部门的发展
  • 向业务部门明确资产总成本，控制无效需求

• 降低风险

  • 实时记录跟踪事件处理整个过程
  • 通过项目管理，控制项目预算降低成本风险

• 提高IT透明度

  • 向业务部门说明开支的去向、获得的收益等